Terms of Service

1. Agreement to terms

By accessing our website or engaging Ennoblir Group Pty Ltd for any service, you agree to these Terms of Service. If a written proposal, statement of work or master services agreement has been signed for a specific engagement, those terms apply to that engagement and take precedence over these terms where they conflict.

2. Our services

Ennoblir Group provides AI consulting and development services, including:

• Custom AI operating systems, platforms and web or mobile applications.
• AI agents for sales, support, voice and workflow automation.
• CRM implementation and integration (HubSpot, Salesforce, Klaviyo and others).
• AI team workshops and corporate training (including AI Build Day).
• AI consulting, strategy and governance advisory.

3. Engagements and scope

We work under two engagement models:

• Project based: a fixed scope and fixed fee (or fixed hourly batches) set out in a signed proposal or statement of work.
• Retainer or partnership: an ongoing monthly engagement for continued development, support and iteration.

Every engagement is defined by a written proposal or statement of work that sets out the scope, deliverables, timeline and price. Work outside the agreed scope is billed separately and requires your written approval before we start. We may decline work that is outside our expertise or that we believe would not deliver value.

4. Intellectual property ownership of client builds

We want you to own what we build for you. Subject to full payment of all fees due:

• Custom client builds: all intellectual property rights in the custom code, designs and assets we create specifically for you in a paid engagement transfer to you on full payment.
• Our pre existing tools and frameworks: we retain ownership of our pre existing libraries, templates, internal tooling and frameworks used to deliver your build. You receive a perpetual, royalty free licence to use them as part of your build.
• Third party and open source: third party services, open source components and platform hosted elements (such as Base44, HubSpot or Stripe) remain owned by their respective providers and are governed by their terms.
• AI generated elements: where we use AI tools to generate code or content for your build, those elements transfer to you on full payment on the same basis as custom client builds, to the extent permitted by the AI provider's terms.

Until full payment is received, we retain a lien over all deliverables and may withhold access to source code, designs or deployment.

5. Payment terms

Payment terms are set out in your proposal or statement of work. Unless agreed otherwise:

• Project based: a deposit is due on engagement (typically 50%), with the balance due on delivery or in agreed milestones.
• Hourly: invoiced monthly based on time tracked, due within 7 days of invoice.
• Retainer: a monthly recurring payment, invoiced in advance, due on the agreed date each month.
• Fixed price days (such as AI Build Day): full payment is due on or before the session date.

Late payments may incur interest and we may pause work on your engagement until outstanding invoices are settled. All prices are in Australian dollars and are exclusive of GST unless stated otherwise.

6. Your responsibilities

• Provide accurate information and timely access to systems, data and people needed to deliver the work.
• Ensure you have the rights to share any data, content or assets you provide to us.
• Review deliverables promptly and provide feedback within agreed timeframes.
• Use our services only for lawful purposes.
• Comply with the terms of any third party platforms used in your build.

7. Confidentiality

Both parties agree to keep each other's confidential information private. We will not disclose your business information, project details or proprietary data to third parties without your consent, except where required by law or to service providers bound by confidentiality obligations.

8. Warranties and disclaimers

We warrant that our services will be performed with reasonable skill and care. To the extent permitted by law, all other warranties are excluded. Our services are provided "as is" and we do not guarantee uninterrupted or error free operation of any software, platform or AI system. AI outputs may be inaccurate and should be reviewed before use. We are not liable for indirect, incidental or consequential damages.

9. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from an engagement is limited to the amount you paid us for the specific service giving rise to the claim. We are not liable for loss of profit, loss of data, business interruption or any indirect or consequential loss.

10. Termination

Either party may terminate an engagement with written notice. On termination, you must pay for all work completed up to the termination date. We may suspend or terminate services for non payment or material breach of these terms.

11. Changes to these terms

We may update these terms from time to time. Changes are effective on posting to our website. Your continued use of our services after changes constitutes acceptance of the updated terms.

12. Governing law

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Melbourne, Victoria.

13. Contact

For questions about these Terms of Service, please contact us: